18 inch Mustang Oscillating Ceiling Fan

FREE SHIPPING

All fan purchases over $250.00 qualify for our free shipping offer within the continental United States only.  

SHIPPING POLICY

You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in the United States using the shipping method of your choice. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment's destination. Some products cannot be shipped to international destinations so please submit a message to us from the Contact Us page if you would like to discuss international ordering options.

We ship via FedEx Ground primarily and they deliver residential Tuesday-Saturday and commercial locations Monday-Friday.

SHIPPING TO INTERNATIONAL DESTINATIONS

We are pleased to provide international shipping for our clients in every part of the world.Please contact us and we can provide shipping information and answer any question you may have.

RETURN POLICY

1) Return Windows

• Changed-Mind: Start an RMA within 30 days of delivery.
• Suspected Defect: Start an RMA within 7 days of delivery.
• Damage / Wrong Item: Report within 48 hours of delivery with box + product photos.

2) Eligibility & Condition

• Items must be new, uninstalled, unused, and in original packaging with all parts, hardware, manuals, and inserts.
• Installed or altered items are not eligible for changed-mind returns. Indicators include cut/shortened leads, trimmed downrods, marked/modified parts, or missing hardware.
• Ship returns in a proper outer carton—do not ship using only the retail box. Scuffed/marked retail boxes require repacking and may increase restock.

3) Fees for Changed-Mind Returns

Refunds for returns that aren’t due to defects or shipping errors are reduced by our actual outbound shipping cost (even if your order had “free shipping”), the cost of the return label (if you use ours),
and a restocking fee (usually 15%, up to 25% if packaging or parts bags are opened or repacking/inspection is needed). Missing or damaged components are deducted at replacement cost.

If your order is refused or undeliverable, it’s processed the same way as a changed-mind return: outbound freight, return freight, and a restocking fee are all deducted from your refund.

We don’t love these fees either. If you’re unsure about your purchase, please call or email us before ordering—we’re happy to answer questions and help you get it right the first time.

4) Suspected Defect (Inspection Required)

If you believe there’s a defect, request an RMA within 7 days. We’ll do a quick verification (photos/video + basic troubleshooting).

After we inspect/test the returned item:
• Verified Defect: We cover shipping. Your choice of replacement or full refund. No restocking.
• Customer-Caused Damage (examples: miswiring, wrong voltage/dimmer/control, cut/shortened leads, altered hardware, water exposure, abuse): No refund. Warranty may be void.
• Tests in Good Working Order: No refund. We will return the product to you; return shipping is your responsibility. (If you prefer recycling/disposal, tell us in writing.)

Most “defects” we see are installation or control-compatibility issues (remote/receiver pairing, incompatible wall dimmer, unbalanced blades/wobble, loose mounting bracket, LED harness not seated, reverse switch/app setting, missing slope adapter). We help you check these quickly so you get the right solution fast.

5) Damage or Wrong Item on Arrival

Report within 48 hours with photos of the outer box, inner packaging, and the issue. We’ll repair/replace or refund at our expense—no restock and we cover shipping. Please retain all packaging until resolved.

6) RMA Steps (All Returns)

1. Email sales@tropicalfancompany.comwith order #, reason, and required photos/video.

2. We issue an RMA number and (optionally) a prepaid label.

3. Ship within 10 days of RMA approval. Returns without an RMA or sent collect will be refused.

4. After inspection, we email  (or test results).

5. Refunds post to the original payment method within 3–7 business days after completion of inspection.
   Packing tips: Use all factory packing, protect blade edges and light kits, over-box if needed, and insure the shipment. Damage in transit on your return may reduce your refund.

7) Non-Returnable Items

• Custom or special-order finishes, cut downrods, opened bulb/accessory packs, clearance/open-box items, gift cards.
• Any product installed/altered (see indicators above).

8) Warranty (Installed Items)

Installed items fall under manufacturer warranty. We’ll help coordinate parts or service. Warranty coverage doesn’t apply to mis-installation, incompatible controls, incorrect voltage, or physical damage.

9) Documentation & Serial Numbers

For fraud prevention, we record/photograph serials/tamper dots on outbound shipments. Returned items must match the original serials.

Please ship all returns after receiving a Return Authorization to:

Ceiling Fan Shoppe
13110 S. Dixie Hwy
Miami, FL 33156

When returning the item, please insure it for the original retail price.

Send any requests for a return or exchange, and the reason to cs@ceilingfanshoppe.com, or give us a call at 1-305-259-5500